Refund policy
Last updated: 30 October 2026
This policy explains when you can cancel an order or get a refund from Asmaan Beverages and Nutrition Private Limited on www.joinasmaan.in.
1. Cancelling an order
You can cancel an order for a full refund any time before it is dispatched. Write to drinkasmaan@gmail.com with your order number. Once an order has been handed to the courier, it cannot be cancelled.
2. Returns
Our products are food and drink items, so we cannot take back opened or used products, or products returned for a change of mind. We will accept a return, replacement or refund only if:
- the item arrived damaged or leaking
- you received the wrong item or a missing item
- the product was past its expiry date or clearly spoiled when it arrived
3. How to report a problem
Tell us within 48 hours of delivery. Send your order number and clear photos or an unboxing video showing the outer package, the shipping label and the product, to drinkasmaan@gmail.com. We may ask for the batch number from the pack. Claims made after 48 hours, or without photos, may not be accepted.
We will check your claim and reply within 2 business days.
4. What we do once a claim is approved
You can choose between:
- a replacement of the same item, sent at no cost to you, subject to stock
- a refund of the price of the affected item, along with its shipping charge
We may ask you to keep the item or return it. If a return is needed, we will arrange the pickup.
5. Refund timing and method
Approved refunds are started within 3 business days and go back to the original payment method (UPI, card, net banking or wallet). After we start the refund, your bank or payment provider usually takes 5 to 7 business days to show it in your account. We cannot speed up the bank’s part of the process.
6. Failed or duplicate payments
If money was deducted but your order was not placed, or you were charged twice, the amount is usually reversed automatically within 5 to 7 business days. If it is not, write to us at drinkasmaan@gmail.com with your payment ID and the date of payment, and we will follow it up with Razorpay.
7. Orders we cancel
If we cancel an order because an item is out of stock, was listed at a wrong price or cannot be delivered, we refund the full amount you paid.
8. Contact
Asmaan Beverages and Nutrition Private Limited, Flat-A-01, Saptaparni CGHS, Plot-4, Sector-19, N.S.I.T. Dwarka, New Delhi, South West Delhi, Delhi - 110078
Email: drinkasmaan@gmail.com
Available: 7 days a week, 8 am to 11 pm IST