Shipping policy

Last updated: 30 October 2026

This policy explains how Asmaan Beverages and Nutrition Private Limited ships orders placed on www.joinasmaan.in.

1. Where we ship

We ship to addresses in India only. If we cannot deliver to your pin code, checkout will tell you before you pay.

2. Processing time

We pack and hand over your order to the courier within 2 to 3 business days of a successful payment. Orders placed on Sundays or public holidays are processed on the next business day. Pre-sale orders are dispatched within 10 days of the order.

3. Delivery time

Once your order is handed to the courier, delivery usually takes:

Location	Delivery time after dispatch
Metro cities	3 to 5 business days
Rest of India	4 to 7 business days
Pre-sale orders	Same as above, counted from dispatch

These are estimates, not guarantees. Delays can happen because of weather, strikes, festivals or courier problems.

4. Shipping charges

Shipping is charged at actuals, based on your delivery pin code and calculated at checkout. The exact charge is shown at checkout before you pay. There are no hidden charges added after that.

5. Tracking your order

When your order is dispatched, we send the courier name and tracking link by email and WhatsApp. If you do not receive it within 3 business days of paying, write to us at drinkasmaan@gmail.com.

6. Delivery attempts and wrong addresses

The courier will try to deliver up to 2 times. Please check that your address, pin code and phone number are correct before you pay. If the order comes back to us because the address was wrong or incomplete, or no one was available to receive it, we will contact you. We can send it again once you pay the extra shipping cost.

7. Damaged or wrong items on delivery

Please check the package when it arrives. If it is damaged, leaking or not what you ordered, tell us within 48 hours of delivery at drinkasmaan@gmail.com with clear photos or an unboxing video. We will then replace the item or refund you as set out in our Cancellation and Refund Policy.

8. Lost orders

If your order has not arrived 15 days after dispatch, contact us. We will raise it with the courier and either send a replacement or refund you in full.

9. Contact

Asmaan Beverages and Nutrition Private Limited, Flat-A-01, Saptaparni CGHS, Plot-4, Sector-19, N.S.I.T. Dwarka, New Delhi, South West Delhi, Delhi - 110078

Email: drinkasmaan@gmail.com

Available: 7 days a week, 8 am to 11 pm IST